If you would like to enquire about the appointment scheduling process or have any other queries, kindly email info.frsa@vfshelpline.com

Feedback/ Complaints  

VFS aims to provide efficient services to its customers. If you have a complaint, we would like to know about it as soon as possible. We shall acknowledge promptly and ensure a comprehensive and timely redress of your complaint to the best of our ability.  

You can e-mail your complaint to feedback.frsa@vfshelpline.com  

In your email please provide -

- Your name

- Contact details (Address/ Telephone number/ Email id)

- A clear description of your complaint with all details (names, dates, passport number, reference numbers, places and other background as appropriate)  

We will attempt to provide a full reply within 2 working days. If we cannot respond within this timeframe we will communicate when we expect to do so and keep you up to date with the progress.  

Suggestions/ Appreciations  

We also welcome your reviews and suggestions on the support we provide. They will help us to identify what we do well and what we could do better.  

VFS is keen to hear from you if you have received outstanding service from a particular member of our team and would be delighted to receive your recommendations.  

You can send email to feedback.frsa@vfshelpline.com